Former mayor, Ed Koch, was well known around New York City for his introductory phrase, “How am I doing?” He wanted to know what the citizens of the largest city in America felt about how he was running things and New York citizens, not known for their shyness, were always ready with a response. Feedback.
My son could beat me hands down in every single electronic game we ever played together. I really stunk. I wore blisters on my thumbs, but I wanted to do it my way.I didn’t want to hear his feedback. After many attempts, I finally gave up electronic games. Bringing it up to present day, now I have a grandson who will soon be into electronic games. What’s a grandfather do? Anyone know of a electronic game instruction school? While we all want feedback, we often turnaway from the truth. It’s uncomfortable. Simon Sinek recently said, “It’s better to endure the discomfort of the truth now than suffer the discomfort of the lie later.” Feedback.
Golfers of all ages and genders want to know how they’re doing. They ask their foursome to check their next swing. They watch their reflection in the mirror. They video themselves. They talk with the pro in the pro shop or the big box golf store. They keep extra statistics about every shot and round. Feedback.
So, how am I doing? We recently conducted our annual customer survey. In past years, we’ve asked about our service and about our family focus. Our customers’ comments and suggestions have helped us shape our offerings to better serve them. This year’s focus was on the summer time. I’m looking forward to seeing what we can do to better serve our customers next summer. Feedback.
When was the last time your golf pro asked you how he or she was doing? We all need it. Even golf instructors. Feedback.
